FAQ's


What is your sanitation policy?

Great service, beauty AND your health are our highest priorities! With that in mind, each client receives a new nail kit when receiving treatments.

We never reuse our nail kits! This means single use files, buffers and pedi scrubbers.

All metal implements are cleaned and immersed in EPA grade disinfectant and then baked in a hospital grade heat sterilizer. Tools are presented to the client in a sealed sterilization pouch at each service.

Our pipeless pedicure spas are amazing and are thoroughly cleaned and sanitized after each and every use utilizing our 3-step cleaning process!

These steps go above and beyond state requirements. The additional time and effort are worth it! At September Nail Salon your safety is worth it!

 

 

Is an appointment needed or can I stop in anytime?

We love people to come on by however we desire to provide extraordinary service in accommodating specific scheduling and/or treatments, and to ensure, appointment requests are HIGHLY recommended.

 

A credit card was requested to hold my appointment request. Is this standard?

A credit card request to hold an appointment is standard for appointment requests of 3 or more people or if a previous appointment request was missed without notice or with less than 24 hours notice.

Your credit card on file will only be processed for the requested services, if this or subsequent appointments are missed without notice or less than 24-hours notice of cancellation.

 

Where are you located?

We are located in Merchants Circle in Germantown, off West Street, close to the Shops of Saddle Creek.

 

I was in recently and loved the scrub & lotion you guys used! Is that available for me to take home?

Yes! All of our scrubs, soaks, body butters, and MORE are made in-house! Stop in or SHOP NOW our selection of hand-crafted body products!

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