If you see something you can't find the answer to, please send us an email or text!
Do I need an appointment, or can I walk in?
We love people to come on by however we desire to provide extraordinary service in accommodating specific scheduling and/or treatments, and to ensure, appointments are HIGHLY recommended.
What is your sanitation policy?
We never reuse our nail kits! This means single use files, buffers and pedi scrubbers.
All metal implements are cleaned and immersed in EPA grade disinfectant and then baked in a hospital grade heat sterilizer. Tools are presented to the client in a sealed sterilization pouch at each service.
We are located in Merchants Circle in Germantown, off West Street, close to the Shops of Saddle Creek. We're near Garabaldi's Pizza and El Porton!
Germantown is directly outside of Memphis, Tennessee.
I was in recently and loved the scrub and lotion you used! Is that available for me to take home?
Yes! All of our scrubs, soaks, body butters, and MORE are made in-house! Stop in and shop our selection of hand-crafted body products!
My polish chipped after my appointment. What now?
If your regular polish chips within 3 days or your gel polish/dip chips within 7 days, come back and we'll fix it for FREE! You must use the same color and be sure to make an appointment!
What sets your manicure's apart from everyone else?
We don’t soak your nails in water for a manicure because your nails absorb water and the nail plates expand. The polish won’t last as long since the the nail plates shrink back down when dry. We also do not use drills, so that limits damage to your natural nail, and theres no harsh smells and dust to breathe in!
What is your cancellation policy?
September Nail Salon has a 24 hour cancellation policy, if you miss, cancel or reschedule your appointment with less than 24 hours notice, you will be charged full service fee. We will allow a 15 minute of grace period for appointments, then we may have to reduce the service and/or charge a late fee or reschedule your appointment and charge you 100% of the service fee. If you need to cancel or reschedule your appointment, please do so at least 24 hours before your scheduled appointment.
These policy is in place out of respect for our nail artists and other clients, we have limited capacity and high demand. Last minute cancellations are difficult to fill and prevent another client from taking the spot. We want to ensure everyone gets the dedicated time they deserve!
What if I am unhappy with my service?
If for any reason that you are dissatisfied with your service, please do not hesitate to contact us as soon as possible. If there are any issues with the nail service you received, we are more than happy to offer a complimentary adjustment/fix within 7 days of when you were initially seen.
What if I am not feeling well the day of my service?
If you are not feeling well and need to cancel your appointment within 24 hours, please let us know and we can possibly waive the cancellation fee. We want to make your visit as great as possible while still respecting our nail artists time!
Where can I find samples of your work?
We are on Facebook (September Nail Salon) and Instagram (@septembernailsalon) and have lots of examples there!
